1. About RankRunners

RankRunners is a digital services company specializing in:

• Website management and maintenance
• SEO (Search Engine Optimization)
• Web hosting
• Content revisions and updates
• Access to our proprietary content management system (CMS)

We provide software-as-a-service (SaaS) tools and hands-on support for businesses and professionals seeking to manage, optimize, and grow their digital presence.

2. Information We Collect

We may collect and process the following categories of personal data:

a. Information You Provide Voluntarily:

• Contact Details: Name, email address, phone number
• Billing Information: Name, address, credit/debit card details, or other payment details
• Account Credentials: Username, password, and CMS login credentials
• Business Details: Company name, domain name, service preferences
• Support Requests: Information you provide when contacting support

b. Information We Collect Automatically:

• Usage Data: IP address, browser type/version, operating system, referring pages, time and date of visits
• Cookies & Tracking Technologies: We use cookies, pixels, and similar technologies to improve user experience and analyze Website traffic (see Section 6: Cookies Policy)

3. How We Use Your Information

We use the data we collect for the following lawful purposes:

• To deliver and maintain the services you subscribe to (e.g., CMS access, hosting, SEO services)
• To manage billing, payments, and account registration
• To personalize and improve your experience on the Website
• To provide customer support and technical assistance
• To send updates, service notifications, and marketing communications (where you have consented)
• To comply with legal obligations, detect fraud, and protect our legal rights

4. Legal Bases for Processing

We rely on the following legal bases under the General Data Protection Regulation (GDPR) and similar laws:

• Performance of a Contract: When processing is necessary to provide services you requested
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with tax, financial reporting, or regulatory requirements
• Legitimate Interests: To improve services, prevent fraud, and analyze website traffic

5. Sharing and Disclosure of Your Information

We do not sell or rent your personal data. We may share your information in the following limited circumstances:

• Third-Party Service Providers: With providers such as Paddle (our payment processor), hosting partners, or analytics platforms that assist in service delivery
• Legal Compliance: If required by law, legal process, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All third-party partners are contractually obligated to maintain the confidentiality and security of your data.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance functionality, remember preferences, and measure engagement. You may manage your cookie preferences via your browser settings.

Types of cookies we use include:

• Essential Cookies – Required for basic functionality of our Website and CMS
• Performance Cookies – For tracking Website usage and performance analytics (e.g., Google Analytics)
• Marketing Cookies – Used only with your explicit consent

For more details, refer to our Cookies Policy (available on request).

7. Data Retention

We retain your personal information only as long as necessary to provide services, meet legal obligations, and resolve disputes. Once your data is no longer required, we securely delete or anonymize it.

8. Data Security

We implement industry-standard technical and organizational measures to protect your data, including:

• SSL encryption
• Firewalls and secure server infrastructure
• Regular software and CMS updates
• Role-based access controls

Despite our efforts, no method of transmission over the Internet is 100% secure. We encourage you to protect your login credentials and notify us immediately of any unauthorized activity.

9. International Data Transfers

Your information may be transferred to, and maintained on, servers located outside of your country of residence, including in the United States. We take appropriate steps to ensure that data transfers comply with applicable data protection laws.

For EU/EEA residents, we rely on standard contractual clauses or adequacy decisions for such transfers.

10. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to access, correct, or delete your data
• Right to withdraw consent (where applicable)
• Right to object to or restrict certain processing
• Right to data portability
• Right to lodge a complaint with a data protection authority

To exercise your rights, contact us at support@rankrunners.net

11. Payment Processing by Paddle

We use Paddle as our Merchant of Record and payment processor for all subscription billing and one-time purchases. When you make a payment, your data will be shared with Paddle, and their privacy policy will also apply.

For details on how Paddle handles data, visit: https://www.paddle.com/legal/privacy

12. Children's Privacy

Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a minor has provided us with data, please contact us, and we will delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated version on our Website with the "Last Updated" date.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

RankRunners LLC

Website: https://rankrunners.net